Modern incident management

One place to respond, resolve, and learn from every incident

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Get access to an Atlassian expert in the Ottawa area, exclusive Atlassian training, implementation, consulting, and more.

Resolve incidents faster

Raise an incident in Jira Ops or through an integration with your alerting tool.
Then fire up a chat room, alert additional responders, and publish initial comms all with a single button.

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Incident impact

Quickly learn about what’s affected and what the impact is.

Status details

Easily see the status, severity level, and duration of the incident.

Know who’s responding

Know who the current incident manager and technical lead are. Find the associated Slack Channel.

Timeline of key events

See the important response activities in real-time.

A better way for software and IT teams to manage incidents

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BETTER VISIBILITY, LESS INTERRUPTIONS

From alert to resolution, all the key details in one place

Automatically pull key info from chat, alerting, and Statuspage into a real-time incident timeline. Give your team and company stakeholders one place to get up to speed.

EASIER ANALYSIS, MORE IMPROVEMENT

Learn from every incident

The same timeline that got team members up to speed during the incident is your postmortem secret weapon. Discover root causes and make sure remediation work actually happens.

Coming soon, you’ll be able to understand the impact that incidents have over time with out of the box reporting and analytics.

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Better incident management

Alert the right people during an incident. Then kick off a response in Jira Ops and add more responders from the Opsgenie on-call schedule.

Unite response efforts and surface key info about the incident. Give the team an easy place to get up to speed and a clear timeline of the incident.

Keep customers informed by sending Statuspage updates directly from Jira Ops. Check the Jira Ops timeline to know exactly when customer updates went out.

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